Sani Resort’s Digital Transformation with Triparound

What Sani has achieved so far with Triparound in numbers

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Overview

Sani Resort is a world-class, luxury holiday destination, featuring five award–winning hotels, a state-of-the-art marina, a shopping centerawarded restaurants, two internationally acclaimed festivalsall nested in a peaceful 4500-acre reserve surrounded by pine forests and beautiful beaches. For nearly 50 years it has set the benchmark for luxury hospitality in Europe. The resort prides itself on creating unforgettable experiences for its guests at every touchpoint of their stay.

With Triparound’s sophisticated and scalable solution, guests can explore the variety of activities offered at the resort and make their desired bookings 100%contactless. Having everything organized in one place, the concierge team efficiently manages even the more challenging experiences such as the Chelsea Football Club and the Nadal Tennis Academy.

Here’s a bit more about how Sani has been transformed with Triparound’s holistic solution.

The challenge Sani faced before Triparound was that their booking platform was lacking in terms of UX and UI design, making it difficult to use, both for guests and the concierge team; this created impatience and frustration at the expense of reaching the desired top-quality guest experience.

Another challenge faced was the lack of ease to generate reports from which Sani could gain valuable insights on customer trends, profiles, and preferences, as well as to measure key profitability drivers. This, in turn, limited the team’s ability to monitor the annual strategy and plan for the future.

Challenge
Inconvenient and inefficient booking environment
Difficulty managing large quantities of bookings across a wide range of activities
Keeping in line with social distancing protocols
Arduous and unclear reporting
Solution
Quality, cloud-based, user-friendly booking platform
Centralized platform, convenient dashboard and multiple automation capabilities
Everything happens online
Automated reporting generating valuable data and analytics
''The platform is very user-friendly, so we trained everyone internally within just a few days. Coupled with the impeccable quality-level of customer support and responsiveness that  Triparound provides, it has proven to be an extremely fruitful partnership.''
Dimitris Issaris Sports & Recreation Director SANI RESORT - IKOS RESORTS

Triparound provides a friendly environment for guests to book online in advance of their trip, as well as during their stay at the resort. Additionally, the platform enables the concierge team to make all activity bookings on behalf of guests with just a few clicks, leading to a more organized and efficient workflow; most importantly, it allows more time to establish genuine guest relationships and deliver a top-quality service.

Sani’s digital transformation in a nutshell:
Welcoming and functional online environment for guests and operations teams
Smoother organization of activities
Increased guest bookings
Capacity to offer guests more activities and a wider variety
Improved team efficiency
Access to useful data and analytics
Compatibility with social distancing requirements
Welcoming and functional online environment for guests and operations teams
Smoother organization of activities
Increased guest bookings
Wide range and variety of activities
Improved team efficiency
Access to useful data and analytics
Compatibility with social distancing requirements

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