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Triparound Blog
Case Studies

Sani Resort’s Digital Transformation with Triparound

June 2, 2021

Overview

Sani Resort is a world-class, luxury holiday destination, featuring five award–winning hotels, a state-of-the-art marina, a shopping center, awarded restaurants, two internationally acclaimed festivals, all nested in a peaceful 4500-acre reserve surrounded by pine forests and beautiful beaches. For nearly 50 years it has set the benchmark for luxury hospitality in Europe. The resort prides itself on creating unforgettable experiences for its guests at every touchpoint of their stay.

With Triparound’s sophisticated and scalable solution, guests can explore the variety of activities offered at the resort and make their desired bookings 100% contactless. Having everything organized in one place, the concierge team efficiently manages even the more challenging experiences such as the Chelsea Football Club and the Nadal Tennis Academy.

What Sani has achieved so far with Triparound in numbers
29
Available booking categories
116
Available bookable products
293,640
Happy guests served
325,673
Bookings made and counting

Here’s a bit more about how Sani has been transformed with Triparound’s holistic solution.

The challenge Sani faced before Triparound was that their booking platform was lacking in terms of UX and UI design, making it difficult to use, both for guests and the concierge team; this created impatience and frustration at the expense of reaching the desired top-quality guest experience.

Another challenge faced was the lack of ease to generate reports from which Sani could gain valuable insights on customer trends, profiles, and preferences, as well as to measure key profitability drivers. This, in turn, limited the team’s ability to monitor the annual strategy and plan for the future.

Challenges – Solutions

 
Booking environment

Inconvenient and inefficient booking environment

 
User experience

Quality, cloud-based, user-friendly booking platform

 
Booking overflows

Difficulty managing large quantities of bookings across a wide range of activities

 
Centralized platform

Centralized platform, convenient dashboard and multiple automation capabilities

 
COVID-19

Keeping in line with social distancing protocols

 
Remote flexibility

Everything happens online

 
Reporting

Arduous and unclear reporting

 
Automation

Automated reporting generating valuable data and analytics

 

”The platform is very user-friendly, so we trained everyone internally within just a few days. Coupled with the impeccable quality-level of customer support and responsiveness that  Triparound provides, it has proven to be an extremely fruitful partnership.”


-Dimitris Issaris

Sports & Recreation Director SANI RESORT – IKOS RESORTS
 

Triparound provides a friendly environment for guests to book online in advance of their trip, as well as during their stay at the resort. Additionally, the platform enables the concierge team to make all activity bookings on behalf of guests with just a few clicks, leading to a more organized and efficient workflow; most importantly, it allows more time to establish genuine guest relationships and deliver a top-quality service.

Sani’s digital transformation in a nutshell:

 

Access to guest preferences and behavioral data

 

Welcoming and functional online environment for guests and operations teams

 

Smoother organization of activities

 

Increased guest bookings

 

Wide range and variety of activities

 

Improved team efficiency

 

Access to useful data and analytics

 

Compatibility with social distancing requirements

Do you want to elevate your hotel to new levels of excellence?

This is a Cloned button

 

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