Sani Resort’s Digital Transformation with Triparound
What Sani achieved with Triparound in numbers
Sani Resort is a world-class luxury holiday destination featuring five award–winning hotels. Sani prides itself on creating unforgettable experiences for its guests at every touch point of their stay.
With Triparound’s sophisticated and scalable solution, guests can explore the variety of activities offered at the resort and make their desired bookings 100% contactless. Having everything organized in one place, the concierge team efficiently manages even the more challenging experiences such as the Chelsea Football Club and the Nadal Tennis Academy.
Here’s a bit more about how Sani transformed with Triparound’s holistic solution.
The challenge Sani faced before Triparound was that their booking platform was lacking in terms of UX and UI design, making it difficult to use, both for guests and the concierge team; this created impatience and frustration at the expense of reaching the desired top-quality guest experience.
Another challenge faced was the lack of ease to generate reports from which Sani could gain valuable insights on customer trends, profiles, and preferences, as well as to measure key profitability drivers. This, in turn, limited the team’s ability to monitor the annual strategy and plan for the future.
Triparound provides a friendly environment for guests to book online in advance of their trip, as well as during their stay at the resort. Additionally, the platform enables the concierge team to make all activity bookings on behalf of guests with just a few clicks, leading to a more organized and efficient workflow; most importantly, it allows more time to establish genuine guest relationships and deliver a top-quality service.