Mitsis Hotels Online Concierge with Triparound

What Mitsis Hotels achieved with Triparound in numbers

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Overview

Mitsis Hotels’ rich hospitality blend consists of 4-star and 5-star city, beach & resort hotels and numerous spa & thalassotherapy centers. By offering excellent service, prime locations, impeccable facilities, sophisticated dining, and a broad spectrum of activities to their clientele, Mitsis Hotels aspire to stand out as the preferred portfolio of hotels & resorts in Greece.

With Triparound, Mitsis Hotels’ guests can enjoy one-of-a-kind tailor-made experiences choosing from a collection of seamless services through the Mitsis Concierge online platform. Authentic destination explorations and exciting local adventures, fascinating cultural attractions, excursions and day trips, comfortable and safe transfers, exclusive hotel packages, and much more are at the disposal of each and every Mitsis Hotels guest with just one click! 

Here’s a bit more about how Mitsis Hotels has revitalized their Concierge with Triparound’s holistic solution.

The Triparound platform provideMitsis Hotels with concierge solution that has been seamlessly integrated with their website. The solution allows all guests to make direct and fast online bookings for multiple services before and during their stay

Mitsis Hotels concierge team, at the headquarters and each hotel, is provided with a user-friendly tool to manage all these bookings and also access guest booking history. They are also equipped with useful booking lists to efficiently handle numerous guest reservations and they have access to powerful insights on hotel servicesguest preferences, and behavioral data. 

Challenge
Complex process for guests to make multiple activity bookings
Long communication cycle with many 3rd party suppliers & partners
Queues at the reception and concierge desk
Difficulty offering guests memorable & personalized experiences
Struggle to efficiently manage table reservations during periods of high demand
Solution
Effortless single-click bookings for an exquisite guest experience
Direct bookings for multiple services online
Less queues thanks to online reservations & fast booking process
Valuable insights on guest preferences & improved understanding on exact needs
Efficient management & utilization of available tables
“We aspire to be pioneers in the new digital era. We have invested time, capital and expertize in a series of projects aimed at upgrading our services to provide unique experiences for our guests. Nowadays we do not just go online, we live online; and the pandemic made it clear that the digitalization of the traveler experience is an absolute necessity for our business to thrive. That being said, our partnership with Triparound gave us the game-changing tool we needed, to truly bring our guests' travel experiences into the future.”
Stavros Mitsis Managing Director – MITSIS HOTELS
“We love using the Triparound platform as it is a valuable and reliable tool! It offers us a broad spectrum of options and multiple choices for our guests to choose what suits them best. On top of that, it enables us to improve the overall digital guest experience and our bookable services procedures. Last but not least, the Triparound support team is always available when we need them and this has played an integral part in the exceptional partnership we’ve developed with them.”
Concierge team MITSIS HOTELS
Key benefits in a nutshell:
Holistic & 360º booking experience
Ultimate guest satisfaction
Useful booking lists to handle guest reservations
Powerful insights into the hotels’ services & performance
Access to guest preferences and behavioral data

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