Mitsis Hotels Online Concierge with Triparound

What Mitsis Hotels has achieved so far with Triparound in numbers

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Overview

Mitsis Hotels’ rich hospitality blend consists of 4-star and 5-star city, beach & resort hotels and numerous spa & thalassotherapy centers. By offering excellent service, prime locations, impeccable facilities, sophisticated dining, and a broad spectrum of activities to their clientele, Mitsis Hotels aspire to stand out as the preferred portfolio of hotels & resorts in Greece.

With Triparound, Mitsis Hotels’ guests can enjoy one-of-a-kind tailor-made experiences by choosing from a collection of seamless services through the Mitsis Concierge online platform, powered by Triparound. Authentic destination explorations and exciting local adventures, fascinating cultural attractions, excursions and day trips, comfortable and safe transfers, exclusive hotel packages, and much more are at the disposal of each and every Mitsis Hotels’ guest with just one click!

Here’s a bit more about how Mitsis Hotels has revitalized their Concierge program with Triparound’s holistic solution .

The Triparound platform provides Mitsis Hotels with a concierge solution that has been seamlessly integrated with the organization’s website. The solution allows all guests to make direct and fast online bookings for multiple services before and during their stay.

The Mitsis Hotels’ concierge team, both at the headquarters and at each hotel, is provided with a user-friendly tool to manage countless bookings and also access guest’s booking history. The team is also equipped with extensive booking lists that enable the efficient handling of each resort’s reservations while having access to powerful insights on hotel services, guest preferences, and behavioral data.

Challenge

Complex process for guests to make multiple activity bookings

Long communication cycle with numerous 3rd party suppliers & partners

Queues at the reception and concierge desk

Difficulty offering guests memorable & personalized experiences

Struggle to efficiently manage table reservations during periods of high demand

Solution

Effortless single-click bookings for an exquisite guest experience

Direct bookings for multiple services online

Shorter queues thanks to online reservations & a fast booking process

Valuable insights on guest preferences & improved understanding on exact needs

Efficient management & utilization of available tables

“Nowadays we do not just go online, we live online; and the pandemic made it clear that the digitalization of the traveler experience is an absolute necessity for our business to thrive. That being said, our partnership with Triparound gave us the game-changing tool we needed, to truly bring our guests' travel experiences into the future.”

Concierge Management Team MITSIS HOTELS

Key benefits in a nutshell:

Holistic & 360º booking experience

Ultimate guest satisfaction

Useful booking lists to handle guest reservations

Powerful insights into the hotels’ services & performance

Access to guest preferences and behavioral data

Do you want to elevate your hotel to new levels of excellence?